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Shipping & Returns

**IMPORTANT UPDATE REGARDING DELAYS DUE TO COVID-19**

Australia Post has advised that there are significant delivery delays in their network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements

Please note the estimated delivery times below before placing your order.


Jade & Frankie is located in Australia. Items are sent from Adelaide, South Australia. I aim to send all ready to ship orders within 1-3 days. 


DOMESTIC

All domestic parcels ship by regular parcel with Australia Post. This includes tracking but not insurance. Parcels are taking approx. 6-10 business days to arrive once posted. Please note that this is an estimate only, and once items have shipped I have no control over transit times.

INTERNATIONAL

International parcels are sent through Australia Post with tracking, but no insurance. Parcels are taking approx 15-20 business days, but may take up to 6 weeks or longer if there are delays in customs. If your country is not listed, please contact me for a shipping quote

Please note - BUYERS are responsible for any customs fees applicable to their purchase.


RETURNS

I want you to be happy with your Jade & Frankie purchase.

Please check descriptions carefully, measurements are included in all listings.

Note that although every effort is made to photograph my items accurately, I cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Please contact me with any questions about the color or size of any item before purchasing.

If you have any issues with your order, please contact me within 7 days of receipt of items.

I am unable to offer exchange or refunds on custom orders.